FAQ on your ADDA’s Payment Gateway

Below is a list of FAQs on ApartmentAdda Payment Gateway Integration.

Q1. Does ADDA have access to or store the Bank/Credit Card details of the Payer

A. No. Once the Payer enters the Payment Gateway, ADDA does not have any access to the data being provided by him. ADDA only receives a Success/Failure input from the Payment Gateway, based on which it generates the Receipt.

Q2. Will the money be transferred from the Resident directly to the Association’s bank by the Gateway?

A. No. The gateway transfers money from multiple sources (Residents) to one target (a designated bank account, NOT controlled by ADDA – per RBI guidelines). This Designated Bank then transfers respective Amounts to the Association Banks, per pre-configured instructions.

Q3. What is the charge for utilizing the Payment Gateway

A. The Association pays a one-time fee for the Payment Gateway, along with a yearly maintenance cost. The latter amount is not applicable to our existing Premium customers. There is no transaction cost for the Association. The resident while utilizing the Payment Gateway pays a nominal convenience charge per transaction.

Q4. After making the payment when will the Resident get the confirmation/Receipt

A. Once the Resident’s online transaction successfully completes, an instant e-receipt will be generated by ADDA. This will be viewable by the Resident on the last screen, as well as will be sent to him via email. A confirmation will be sent via SMS. The Receipt will be available on his Account Statement on your ADDA.

Q5. Will Treasurer/appropriate Authority get email alert for online payments made?

A. Yes. Admins can choose to receive alerts by email/sms for each online payment made. A complete Transaction report will be sent for every Transfer made from ADDA’s central bank to the Association’s bank.

Q6. How will Disputes be resolved?

A. ADDA will be responsible for all completed Transactions for which Receipt is created. Disputes if any can be addressed to ADDA, supported by the Bank Statement of the Payer.

Q7. We don’t pay any Convenience charge while purchasing something on E-Commerce Sites. Why do we have to pay Convenience Charge while paying Society Dues online?

A. Every Payment Gateway has convenience charges, what varies is who absorbs those charges. Typically it is the Merchant (recipient of your payment) who absorbs the convenience charge. This is what happens when you buy a book Online – If you pay Rs.1000 to buy a book, the online website gets Rs.990. Rs.10 goes to the Payment Gateway provider. But this is not visible to you, making you believe the Payment Gateway has no convenience charges.

In case of Apartment Complexes, the Society/Association is the Merchant. But typically the Society does not absorb the Convenience Charge, hence it is borne by the payer (Resident).

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