We have upgraded one of the most used Applications in ApartmentAdda – The Complaint Tracker.
Here is a brief summary of the upgrades that went in this release.
1. Register “On-behalf of” Complaints
The complaints that are raised by phone, or verbally – can now be registered in ApartmentAdda’s complaint tracking system by the helpdesk operator/estate manager. This enables the association members to track all the complaints online – in one place and get updates of the complaints in their Email Inbox. Also the residents themselves can track the complaint’s status online and also subscribe to the complaint update emails.
2. Granular SMS control
We have now given more granular mapping of SMS alerts to the complaint category owners. Also the text of complaint alert SMS now includes the flat details including intercom number – this enables the plumber, electricians etc. to attend to the complaints quickly without having to get back to the Maintenance Office.
3. Introducing Complaint Escalation
For each Complaint Category, the Association can set 3 levels of complaint escalation and the transition rules for the Escalation Levels. Complaint Escalation can be used effectively to monitor the efficiency of the staff and also to ensure that all complaints get serviced.
4. UI changes for viewing complaints
Now the Admin can filter complaints based on the category. Also with this release paging has been introduced for viewing closed complaints.