As a member of your Community’s Management Committee, you are always looking for ways to enhance resident experience and streamline operations, and we have a great news for you that can help you in the same!
In your Community you already have maintenance staff like electricians & plumbers. With ADDA’s Helpdesk Rate Card feature, you can offer inside Apartment/Villa repairs and services through your maintenance staff – at an extra cost.
This not only provides great resident convenience, it also results in revenue augmentation for your Committee.
Bringing the Process Online
Many communities already run this process manually, but by bringing this process online, you will be able to provide your residents with extra convenience and transparency – information around the services being offered and their rates, convenient payment options, updates on their service requests, right at their fingertips through the ADDA Community App.
Key Benefits of the ADDA Helpdesk Rate Card Feature
- Revenue Generation: Management Committee team can utilize their existing maintenance staff for in-unit services, turning maintenance into a revenue-generating opportunity.
- Transparency for Residents: Residents can view rate cards and service details directly on the ADDA app, ensuring clear communication and eliminating any confusion about costs.
How does ADDA’s Helpdesk Rate Card work?
- Service Definition: The HOA / Management Committee members can define various services that the maintenance staff can offer to residents. These services might include plumbing, electrical repairs, carpentry, etc.
- Rate Card Creation: The Rate Card allows you to set fixed prices for each service. These prices can be standardized for the entire community. Multiple rate cards can be created for different types of services, offering flexibility. Residents can easily access the Helpdesk feature through the ADDA app to request a service.
- Service Fulfillment: Once a service request is made, the Community Manager assigns the task to the appropriate staff member. The assigned personnel complete the job, and the status of the request is updated in real-time within the app.
- Payment and Tracking: After the service is completed, residents can make payments directly through the app, if the community has enabled online payment options. All transactions and service records are tracked within the app, ensuring that both the HOA / MC members and residents have a clear history of services rendered and payments made.
Ready to transform your Maintenance Management and unlock a new stream of Revenue? Reach out to us today and discover how ADDA can help you achieve these goals!