{"id":21699,"date":"2025-10-08T13:59:04","date_gmt":"2025-10-08T13:59:04","guid":{"rendered":"https:\/\/adda.io\/blog\/?p=21699"},"modified":"2025-10-09T08:19:44","modified_gmt":"2025-10-09T08:19:44","slug":"smart-visitor-approvals-sequential-ivr","status":"publish","type":"post","link":"https:\/\/adda.io\/blog\/2025\/10\/smart-visitor-approvals-sequential-ivr\/","title":{"rendered":"Smart Visitor Approvals with Sequential IVR Calls in the ADDA App!"},"content":{"rendered":"\n
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At ADDA, we continuously look for ways to make community living smoother and smarter. One key area of focus has been the visitor approval flow \u2014 ensuring that approvals happen quickly and without you getting disturbed.<\/p>\n\n\n\n

Usually, when a visitor arrives, the first step is a notification that pops up on your phone. But sometimes you might miss it \u2014 maybe you\u2019re in a meeting, away from your phone, or you simply don\u2019t know who has come and want someone else at home to handle it. Notifications are easy to ignore, and when no one responds, the next step automatically kicks in \u2014 an automated IVR call goes to you that ensures the visitor gets timely approval and doesn’t wait too long at the gate.<\/p>\n\n\n\n

This was the flow, so we did our research \u2014 spoke to residents, reached out to communities across cities, and thought about the best way to make this IVR call process smarter. We found that the most efficient approach is to let you set a Primary and Secondary contact for your unit. If the app alert isn\u2019t responded, the system auto-calls the Primary contact first; if there\u2019s no response, it then calls the Secondary \u2014 one after the other, not all at once. So if you\u2019re busy, you can add someone who can actually approve quickly, avoiding unnecessary disturbance while keeping the approval process smooth and efficient.<\/p>\n\n\n\n

Benefits:<\/strong><\/h2>\n\n\n\n
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