{"id":6269,"date":"2015-01-30T11:38:18","date_gmt":"2015-01-30T06:08:18","guid":{"rendered":"http:\/\/apartmentadda.com\/blog\/?p=6269"},"modified":"2015-01-30T11:38:18","modified_gmt":"2015-01-30T06:08:18","slug":"important-communication-change-in-support-process","status":"publish","type":"post","link":"https:\/\/adda.io\/blog\/2015\/01\/important-communication-change-in-support-process\/","title":{"rendered":"Important communication : Change in support process"},"content":{"rendered":"
ADDA has been seeing unprecedented growth in the last years .Customer support has always been our \u00a0core and hence the ADDA team has been available over call, emails , Whatsapp during weekends when most of the industry folks are spending time with their family and friends , because, we understand your time constraints !<\/div>\n
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With growing user base , we had challenges of monitoring multiple channels- Emails, calls, tickets , whatsapp messages etc , yet we ensured that we responded across all these modes.We now understand that we would need one single medium to track and serve .<\/div>\n
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In continuing the same spirit , it has been decided that ADDA support will be \u00a0moving to support tickets as the single core support mode .<\/div>\n
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1.All product support queries \u00a0to be \u00a0lodged as support ticket\u00a0<\/a>\u00a0.Emails might not be monitored .<\/div>\n
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2.Support tickets will be the single source of Audit logs \u00a0towards \u00a0product related queries .<\/div>\n
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3. Phone Call support will be on case to case basis .<\/div>\n
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4. An upto-date \u00a0FAQ page\u00a0<\/a>\u00a0is available\u00a0which caters to most of product usage\/ configuration queries .Please refer the same for any product related queries.<\/div>\n
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5. Towards Product trainings \u00a0, Support team conducts\u00a0webinars<\/a>\u00a0regularly .Please lodge a ticket to schedule one .<\/div>\n
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Please refer to our updated TOS page:\u00a0https:\/\/apartmentadda.com\/home\/termsOfService.php<\/a><\/div>\n
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For any escalation , please Email : ashika@3five8.com<\/a> if the ticket has not been responded within the SLA.<\/div>\n
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 <\/p>\n","protected":false},"excerpt":{"rendered":"

ADDA has been seeing unprecedented growth in the last years .Customer support has always been our \u00a0core and hence the ADDA team has been available over call, emails , Whatsapp…<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-6269","post","type-post","status-publish","format-standard","hentry","category-product-updates"],"_links":{"self":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts\/6269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/comments?post=6269"}],"version-history":[{"count":0,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts\/6269\/revisions"}],"wp:attachment":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/media?parent=6269"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/categories?post=6269"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/tags?post=6269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}