{"id":792,"date":"2010-06-12T16:36:40","date_gmt":"2010-06-12T11:06:40","guid":{"rendered":"http:\/\/apartmentadda.com\/blog\/?p=792"},"modified":"2010-06-12T16:36:40","modified_gmt":"2010-06-12T11:06:40","slug":"complaint-tracker-enhanced","status":"publish","type":"post","link":"https:\/\/adda.io\/blog\/2010\/06\/complaint-tracker-enhanced\/","title":{"rendered":"Complaint Tracker Enhanced"},"content":{"rendered":"

Dear ApartmentAdda Users,<\/p>\n

We have enhanced one of the most used features in ApartmentAdda – The Complaint Tracker.<\/p>\n

Here are the list of enhancements that are live now :<\/p>\n

\"Resident's.<\/p>\n

1. Serviced By<\/strong><\/p>\n

The admin can assign the electrician, plumber working on a complaint. This will enable the admin to generate job report for the technicians and also the resident will know the technician who is to work on the complaint.<\/p>\n

2. Assets Involved<\/strong><\/p>\n

The admin can assign the particular asset ( Treadmill, Lift etc..) , the complaint was raised on. This helps in better monitoring of the assets and also helps in planning preventive maintenance for defect prone assets.<\/p>\n

3. Feedback Rating<\/strong><\/p>\n

Once the complaint is closed, the resident who raised the complaint now can give a rating on 1 to 5 scale. This helps in monitoring the SLA of the vendors and also to keep the staff motivated.<\/p>\n

\"Screenshot-Sharlow<\/p>\n

4. M<\/strong>ore<\/strong> slicing and dicing<\/strong><\/p>\n

On the Admin side, you can now shortlist the complaints by various parameters and assign them to the right authority.<\/span><\/strong><\/p>\n

5. Job Report<\/strong><\/p>\n

The estate manager at the beginning of the day can now print a job report and keep it ready for the utility staff to work.<\/span><\/strong><\/p>\n

We are confident that these enhancements will be a hit with our users.<\/p>\n

Note : We would like to thank the MC Teams of Purva Riviera<\/a>, L&T Serene County<\/a> and SJR Verity<\/a> for their suggestions which have now been released for all our users.<\/em><\/p>\n

Yours sincerely,
\nApartmentAdda Team<\/p>\n","protected":false},"excerpt":{"rendered":"

Dear ApartmentAdda Users, We have enhanced one of the most used features in ApartmentAdda – The Complaint Tracker. Here are the list of enhancements that are live now : .…<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[3],"tags":[114,231],"class_list":["post-792","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-apartment-management-software","tag-product-updates"],"_links":{"self":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts\/792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/comments?post=792"}],"version-history":[{"count":0,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts\/792\/revisions"}],"wp:attachment":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/media?parent=792"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/categories?post=792"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/tags?post=792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}