{"id":9328,"date":"2018-12-21T10:56:20","date_gmt":"2018-12-21T10:56:20","guid":{"rendered":"http:\/\/adda.io\/blog\/?p=9328"},"modified":"2024-04-21T16:42:59","modified_gmt":"2024-04-21T16:42:59","slug":"deliver-right-customer-experience-community","status":"publish","type":"post","link":"https:\/\/adda.io\/blog\/2018\/12\/deliver-right-customer-experience-community\/","title":{"rendered":"How to deliver the right customer experience in your community?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9330 size-full\" src=\"http:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/Untitled-design-1.png\" alt=\"Delivering Customer Experience in your Community\" width=\"700\" height=\"400\" srcset=\"https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/Untitled-design-1.png 700w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/Untitled-design-1-150x86.png 150w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/Untitled-design-1-300x171.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The competition in Owners Association management is very stiff. However, customer satisfaction can help you stay ahead of the competition. <\/span><span style=\"font-weight: 400;\">Client support helps you build a rapport with existing residents and this, in turn, improves brand loyalty, increased profitability, and sustainable operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are a few tips for you to keep your customers satisfied. <\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69d26d9ab8225\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69d26d9ab8225\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/adda.io\/blog\/2018\/12\/deliver-right-customer-experience-community\/#Talk_to_your_residents\" >Talk to your residents<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/adda.io\/blog\/2018\/12\/deliver-right-customer-experience-community\/#Create_an_understandable_and_accurate_service_bill\" >Create an understandable and accurate service bill<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/adda.io\/blog\/2018\/12\/deliver-right-customer-experience-community\/#Offer_adequate_notifications_to_Customer\" >Offer adequate notifications to Customer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/adda.io\/blog\/2018\/12\/deliver-right-customer-experience-community\/#Help_your_residents_to_lodge_complaints_and_make_suggestions\" >Help your residents to lodge complaints and make suggestions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/adda.io\/blog\/2018\/12\/deliver-right-customer-experience-community\/#Immediate_answers_and_resolutions_to_expressed_challenges\" >Immediate answers and resolutions to expressed challenges:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/adda.io\/blog\/2018\/12\/deliver-right-customer-experience-community\/#Never_give_false_hope\" >Never give false hope<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/adda.io\/blog\/2018\/12\/deliver-right-customer-experience-community\/#Know_everything_about_the_building\" >Know everything about the building<\/a><\/li><\/ul><\/nav><\/div>\n<h4><span class=\"ez-toc-section\" id=\"Talk_to_your_residents\"><\/span>Talk to your residents<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\"> Regular interaction enables the enterprise to identify complaints and proffer relevant solutions before it degenerates into a precarious situation that breeds discord.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9331 size-full\" src=\"http:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/adult-agreement-beard-573565.jpg\" alt=\"Talking to residents in your Community\" width=\"6000\" height=\"4004\" srcset=\"https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/adult-agreement-beard-573565.jpg 6000w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/adult-agreement-beard-573565-150x100.jpg 150w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/adult-agreement-beard-573565-300x200.jpg 300w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/adult-agreement-beard-573565-768x513.jpg 768w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/adult-agreement-beard-573565-1024x683.jpg 1024w\" sizes=\"auto, (max-width: 6000px) 100vw, 6000px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Create_an_understandable_and_accurate_service_bill\"><\/span><b>Create an understandable and accurate service bill<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\"> One of the foremost steps to having effective client support in an OA management venture is to have an understandable and accurate service statement of account. When you present a bill that is ambiguous or unclear to clients, they will become apprehensive and suspect that the management company is trying to be fraudulent. On the other hand, an understandable and accurate service bill will make residents feel at ease and this is the foundation of a good rapport between client and OA management firms.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Offer_adequate_notifications_to_Customer\"><\/span>Offer adequate notifications to Customer<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">It is crucial that you are able to provide sufficient notification before taking any action that your resident might find intrusive or offensive. If you want to fix the plumbing in an occupant\u2019s house, you should first provide sufficient notification or it could be viewed as a disturbance and be offensive.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Help_your_residents_to_lodge_complaints_and_make_suggestions\"><\/span>Help your residents to lodge complaints and make suggestions<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\"> This is probably the most important consideration when it comes to providing efficient client support. When residents have a process through which complaints and suggestions could be made, the enterprise will become very proactive and resolve challenges faster. The best way to do this is with a reliable technology partner \/platform like <\/span><a href=\"https:\/\/adda.io\/\"><span style=\"font-weight: 400;\">ADDA.io<\/span><\/a>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9332 size-full\" src=\"http:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/group-253@3x.png\" alt=\"ADDA Helpdesk Tracker\" width=\"2970\" height=\"2244\" srcset=\"https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/group-253@3x.png 2970w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/group-253@3x-150x113.png 150w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/group-253@3x-300x227.png 300w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/group-253@3x-768x580.png 768w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/group-253@3x-1024x774.png 1024w\" sizes=\"auto, (max-width: 2970px) 100vw, 2970px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Immediate_answers_and_resolutions_to_expressed_challenges\"><\/span>Immediate answers and resolutions to expressed challenges:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">While round the clock accessibility to client support is imperative, it is more important that your customer support arrangement is able to offer meaningful answers and resolve various challenges that are expressed by occupants. It is important that the client support is proactive and driven to make occupants relaxed every time.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Never_give_false_hope\"><\/span>Never give false hope<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\"> This is one way to destroy trust and tarnish the image of your OA management business. Always ensure that you are able to back up your promises by accomplishing or surpassing them at the designated time.<\/span><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9333 size-full\" src=\"http:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/pexels-photo-70292.jpeg\" alt=\"Know more about your properties\" width=\"2245\" height=\"1500\" srcset=\"https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/pexels-photo-70292.jpeg 2245w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/pexels-photo-70292-150x100.jpeg 150w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/pexels-photo-70292-300x200.jpeg 300w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/pexels-photo-70292-768x513.jpeg 768w, https:\/\/adda.io\/blog\/wp-content\/uploads\/2018\/12\/pexels-photo-70292-1024x684.jpeg 1024w\" sizes=\"auto, (max-width: 2245px) 100vw, 2245px\" \/><\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Know_everything_about_the_building\"><\/span>Know everything about the building<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\"> Having every detail on a building is very important. It is important for a Property management enterprise to have adequate information on every aspect of the building. This will equip the Property manager and personnel to provide answers to various inquiries from existing and potential tenants. In a similar fashion, knowing all of the important and trivial details of a building will equip property management personnel to persuade clients on the superiority of their building and its conveniences<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The competition in Owners Association management is very stiff. However, customer satisfaction can help you stay ahead of the competition. Client support helps you build a rapport with existing residents&hellip;<\/p>\n","protected":false},"author":18,"featured_media":9330,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[2022,2018],"tags":[],"class_list":["post-9328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adda-community-management","category-adda-usa-hoa-condo-management"],"_links":{"self":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts\/9328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/comments?post=9328"}],"version-history":[{"count":4,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts\/9328\/revisions"}],"predecessor-version":[{"id":18366,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/posts\/9328\/revisions\/18366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/media\/9330"}],"wp:attachment":[{"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/media?parent=9328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/categories?post=9328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adda.io\/blog\/wp-json\/wp\/v2\/tags?post=9328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}