Dear ApartmentAdda Users,
We have enhanced one of the most used features in ApartmentAdda – The Complaint Tracker.
Here are the list of enhancements that are live now :
1. Serviced By
The admin can assign the electrician, plumber working on a complaint. This will enable the admin to generate job report for the technicians and also the resident will know the technician who is to work on the complaint.
2. Assets Involved
The admin can assign the particular asset ( Treadmill, Lift etc..) , the complaint was raised on. This helps in better monitoring of the assets and also helps in planning preventive maintenance for defect prone assets.
3. Feedback Rating
Once the complaint is closed, the resident who raised the complaint now can give a rating on 1 to 5 scale. This helps in monitoring the SLA of the vendors and also to keep the staff motivated.
4. More slicing and dicing
On the Admin side, you can now shortlist the complaints by various parameters and assign them to the right authority.
5. Job Report
The estate manager at the beginning of the day can now print a job report and keep it ready for the utility staff to work.
We are confident that these enhancements will be a hit with our users.