ADDA has been seeing unprecedented growth in the last years .Customer support has always been our core and hence the ADDA team has been available over call, emails , Whatsapp during weekends when most of the industry folks are spending time with their family and friends , because, we understand your time constraints !
With growing user base , we had challenges of monitoring multiple channels- Emails, calls, tickets , whatsapp messages etc , yet we ensured that we responded across all these modes.We now understand that we would need one single medium to track and serve .
In continuing the same spirit , it has been decided that ADDA support will be moving to support tickets as the single core support mode .
1.All product support queries to be lodged as support ticket .Emails might not be monitored .
2.Support tickets will be the single source of Audit logs towards product related queries .
3. Phone Call support will be on case to case basis .
4. An upto-date FAQ page is available which caters to most of product usage/ configuration queries .Please refer the same for any product related queries.
5. Towards Product trainings , Support team conducts webinars regularly .Please lodge a ticket to schedule one .
Please refer to our updated TOS page: https://apartmentadda.
For any escalation , please Email : ashika@3five8.com if the ticket has not been responded within the SLA.
