ADDA Gatekeeper | The Best Visitor Management System For Your Apartment

by Krishanu

In a survey conducted by ADDA, more than 65% Apartment Residents responded that Security is the main reason that they chose Apartment Living. While more than 25% of the Maintenance Expense is budgeted for Security, the apartment visitor management system in a Gated Community happens using the earliest of tools – The Register.

The information of every outsider coming into the Apartment Complex is captured in The Register.

manual register12

Issues With Register Based Visitor Management

  1. The handwriting is often illegible making the information captured useless.
  2. Apartment Visitors often provide invalid phone numbers, which again renders the information useless.
  3. The Information captured in the Register is very difficult to search in case an Incident Investigation needs to be done.
    • CCTV camera footages are only stored for 7-14 days. So in case, any criminal investigation is to be conducted beyond that, the manual register is the only source of information. Authentic visitors might be giving their correct details, but visitors with any wrong intentions would definitely write down incorrect information. During any investigation, this becomes a major roadblock.
  4. The information in the register is not interfaced with the Apartment Resident so they can raise an alert in case there is an anomaly (e.g., a Visitor daily enters taking the name of a locked flat)
  5. Capturing the Visitor data in a Register with full history available right at the Gate makes the data vulnerable to misuse. This is also another reason that many Visitors do not provide their genuine details.
  6. Typical Gated Communities can have anywhere from 5 to 35 Registers! With the regular change in the Security Team personnel, there is high training effort to ensure the Guards know who to be entered in which Register.
  7. MC members or Estate Manager have no way to quickly audit if all Visitor Details are being captured, following the right process. They can only do so by physically sitting next to the Security Guards, at which time they will do their work well.
  8. With no surprise audit feasibility for Registers, gaping holes are left for mis-utilization related to material movement e.g., Water Tanker or Diesel Supply.
  9. While piles and piles of Visitor Registers are created, it is impossible to get any intelligence from the movement trends at the Gate which can be utilized towards Security optimization.
  10. While one Security Agency may place a certain set of Registers with certain processes to be followed, the handover of all these details becomes cumbersome to the subsequent Security Agency. As a result, the Management Committee may also be unaware of the specific reasons behind setting up of certain Registers and look for Best Practices in complexes with similar security requirements as theirs.
manual visitor register problems gatekeeper

These are the some of the reasons why more and more Gated Communities are packing off their Registers and moving to an App-Based Visitor Management system.

visitor management

What Is Apartment Visitor Management System For Apartments

Visitor management software are used for maintaining the security and safety of apartment residents. These systems provide improved access control, better tracking of visitors, and increased resident satisfaction.

A apartment visitor management system is a technology-based solution that tracks visitors as they enter and exit an apartment complex. It records their personal information, including their name, contact details, and reason for visiting. This information is then used to create a record of all visitors to the property, making it easier to monitor and manage who is coming and going.

Benefits Of Using A Visitor Management System In Apartments

1. Improved security

A apartment visitor management system provides an added layer of security to apartment buildings. It ensures that only authorized visitors are allowed on the premises and helps to deter potential criminals from targeting the property. With the help of security cameras and other surveillance technology, the system can alert property managers or security personnel to any suspicious activity.

2. Enhanced access control

A apartment visitor management system allows property managers to regulate access to the property. This means that residents can control who is allowed to enter the building, and visitors can be granted access only with the permission of the resident they are visiting. This helps to prevent unauthorized individuals from entering the building, which can reduce the risk of theft or other criminal activity.

3. Better tracking of visitors

A apartment visitor management system creates a record of all visitors to the property, making it easier to track who is coming and going. This information can be used to identify any unauthorized visitors and to ensure that residents are following the building’s visitor policies. It can also be used to identify any patterns of suspicious activity or to investigate incidents that may have occurred on the property.

4. Improved resident satisfaction

A visitor management system can also improve resident satisfaction by providing a safer and more secure environment. Residents will appreciate the added security measures and the knowledge that their visitors are being properly monitored. This can help to reduce resident turnover and increase overall satisfaction with the property.

Key Features Of An Effective Apartment Visitor Management System

1. User-friendly interface

First, a user-friendly interface is essential. With that the software or the app should be easy to navigate for residents, visitors, and MC members. This ensures that the check-in process is efficient and effective, while also reducing the likelihood of errors or confusion.

2. Customizable settings

Customizable settings are also important. The system should allow for the creation of custom policies and procedures that are specific to the needs of the apartment complex. This ensures that the system is tailored to the unique security needs of the property.

3. Integration with other security systems

Integration with other security systems is another key feature. An effective apartment visitor management system should be able to integrate with other security technologies, such as surveillance cameras or access control systems. This allows for a more comprehensive security approach that can be managed from a single app, software, or platform.

4. Data analytics and reporting

The system should be able to generate detailed reports and analytics that provide insights into visitor traffic, check-in times, and other key data points. This information can be used to identify patterns, optimize security measures, and make informed decisions about the visitor management process.

How To Choose A Visitor Management System For Your Apartment

When choosing a visitor management system for your apartment complex, there are a few key factors to consider.

1. Consider the needs of the apartment complex

First, think about the specific needs of the property. Do you need a system that can handle a high volume of visitors? Are there particular security concerns that need to be addressed?

2. Evaluate the features and functionality of different systems

Look for a system that offers the features and capabilities that are most important to your property, such as customizable policies, data analytics, and integration with other security technologies.

3. Compare pricing and contract terms

Finally, compare pricing and contract terms. Be sure to choose a system that is affordable and offers flexible contract terms that meet the needs of your property.

By considering these factors and choosing the right visitor management system for your apartment complex, you can provide a safer and more secure environment for residents and visitors alike.

Visitor Management System For Apartments To Consider

When it comes to visitor management system for apartments, there are many options available on the market. However, one system that stands out from the crowd is ADDA.

ADDA is an all-in-one platform that offers a range of features designed specifically for apartment complexes. Their visitor management system is user-friendly and customizable, allowing property managers to set specific policies and procedures for check-ins.

Features & Pricing

1. Integrate with other security systems

One of the key features of ADDA’s visitor management system is the ability to integrate with other security systems, such as access control and surveillance cameras. This ensures a comprehensive security approach that can be managed from a single platform.

2. Data analytics and reporting

ADDA’s system also offers data analytics and reporting capabilities, providing property managers with insights into visitor traffic and check-in times. This information can be used to identify patterns and optimize security measures.

3. Pricing Structure

In terms of pricing, ADDA offers a range of packages to suit the needs of different apartment complexes. Their pricing is based on the number of units in the complex, making it an affordable option for properties of all sizes.

Comparison With Top Systems Available In The Market

When compared to other apartment visitor management systems on the market, ADDA stands out for its ease of use, customization options, and integration capabilities. Other top systems on the market include My Gate, Apna Complex, and NoBrokerHood.

Overall, while there are many apartment visitor management systems available on the market, ADDA stands out for its user-friendly interface, customization options, and integration capabilities. With a range of pricing options to suit different apartment complexes, ADDA is a great choice for properties looking to improve their security and visitor management processes.

Implementing A Visitor Management System In Apartments

Implementing a visitor management system in your apartment complex can seem like a daunting task, but with the right planning and preparation, it can be a smooth process. Here are some steps to consider when implementing a visitor management system:

  1. Assess your needs: Before choosing a visitor management system, evaluate the needs of your apartment complex. Consider factors such as the size of the property, number of visitors, and existing security measures.
  2. Choose a system: Research different visitor management systems and choose the one that best suits your needs. Consider factors such as user-friendliness, customization options, and integration capabilities.
  3. Train staff: Once a system has been chosen, it is important to train staff on how to use it effectively. This includes understanding the check-in process, troubleshooting common issues, and adhering to security policies and procedures.
  4. Communicate with residents: It is important to communicate with residents about the new visitor management system and how it will improve security and access control. This includes providing clear instructions on how to use the system and addressing any concerns or questions.
  5. Monitor and evaluate: After implementing the system, it is important to monitor its effectiveness and make adjustments as needed. This includes analyzing data and feedback from staff and residents to identify areas for improvement.

Common challenges when implementing a visitor management system can include resistance from staff or residents, technical issues, and lack of buy-in from stakeholders. To overcome these challenges, it is important to communicate effectively, provide training and support, and address concerns in a timely and respectful manner. ADDA has a dedicated team for deployment of the software at your apartment complex.


In Apartment Complexes, the age-old practice of using manual registers for capturing visitors information still carries on.

Whereas in commercial premises, what security protects is physical assets like data, servers, etc. security in complexes is supposed to safe guard lives of family – the elderly, the children. Therefore, security in apartment complexes is much more important.

Thankfully, today apartment complex security is being taken seriously. Many forward thinking apartment and villa communities are looking at transforming their security with the use of technology.

Realising the importance of security in residential complexes, and also equipped with our 7+ years of experience in apartment management domain, we focussed on developing a product which provides better security, and also at the same time giving the management committee in apartment complexes, better visibility into the lakhs they are already spending on security.

This product, GateKeeper is already changing the perception of security in 100+ complexes around India.

security guard using gatekeeper app

Do consider doing an audit to check if your security infrastructure is truly serving its purpose. And before spending any more on it, like increasing the number of security guards, do take an informed decision whether you really need to spend any more, and if technology can provide you a better option.

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