Managing Security Personnel In Apartment Complexes


Managing security personnel in apartment complexes is a serious topic. Since a good number of upper middle class reside in gated communities, petty thieves sometimes make attempts to break in and rob something of value. While every housing society will have guards posted at the gates and intermittently at other places throughout the apartment complex, there is still a lot of confusion about how many should be assigned where and what their tasks should be.

If you are an MC struggling to optimize usage of security personnel, here’s what you need to know.

1. Get The Right Insights

Most people resort to checking traffic at the gate and general atmosphere of the apartment at any given point of time to decide who goes where and how many guards should be stationed at the gates. But sadly, this isn’t a very effective method.

Here’s the alternative that we suggest.

I’m sure you are aware of the product we have built (building). ADDA is a very popular apartment management tool and is much loved by MCs and residents across 80 cities and over 18,500 apartment complexes. ADDA is what you need to get the right insights. While it also gives you many other benefits, we’re going to focus on how it helps you utilize your guards better.

You’ll need stats on what times the traffic at the gate is highest/ lowest so that guards can be stationed there accordingly.You’ll need to know when the pool is used most so extra helping hands can be there to prevent potential accidents.Same applies for the playgrounds. Extra eyes to watch over the little ones while they play.

These are all inputs that the ADDA app can provide you with. Vital inputs that will tell you whether you need to increase the number of guards or even let go of some because they are not needed. Guards are expensive to hire, making a wrong decision can cost you a lot of money.

2. Hire A Reputable Agency

It has become a common practice among MCs to hire a security agency to supply guards. This does have benefits, most personnel come with basic safety training. Police verification, background checks etc would be cleared and above all, they may require very little training to settle into the job. So there, it seems great.

But. If you hire an agency with a questionable reputation, you may not only end up losing valuable cash, you’ll also be making compromises on the safety of your residents and the society in general.

Always best to hire an agency with a large footprint and a decent tenure in the industry.

3. Have A Plan Of Action – Teach The Guards About It

It is always recommended to have an emergency plan in place. In case of emergency, the guards would be expected to step up and take action. Either instruct the agency to train the guards for it or train them yourself on site.

Ideally, there should be a specific plan for each emergency. Fire, medical, man/child missing etc. And there should be one person dedicatedly monitoring the CCTV footage. Apart from this, make sure the guards have a thorough understanding of the architecture and plan of the entire gated community.

Human Error Is Still Possible

As an MC, you need to understand that depending on humans to look after all your security needs is probably a bad idea. The guards are humans, after all, they are prone to error. To make sure that they do the best and that everything stays smooth, equip them with a technical backbone. The ADDA GateKeeper is the best ever security solutions tool for apartment complexes. It is a tablet-based security management system that allows you to keep digital records of everything from visitors log to staff attendance and much more.

If you are looking for a way to strengthen the security system equip your guards with the ADDA GateKeeper – a product commonly called as the security nerve centre of apartment complexes!


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