The competition in Owners Association management is very stiff. However, customer satisfaction can help you stay ahead of the competition. Client support helps you build a rapport with existing residents and this, in turn, improves brand loyalty, increased profitability, and sustainable operations.
Here are a few tips for you to keep your customers satisfied.
Talk to your residents
Regular interaction enables the enterprise to identify complaints and proffer relevant solutions before it degenerates into a precarious situation that breeds discord.
Create an understandable and accurate service bill
One of the foremost steps to having effective client support in an OA management venture is to have an understandable and accurate service statement of account. When you present a bill that is ambiguous or unclear to clients, they will become apprehensive and suspect that the management company is trying to be fraudulent. On the other hand, an understandable and accurate service bill will make residents feel at ease and this is the foundation of a good rapport between client and OA management firms.
Offer adequate notifications to Customer
It is crucial that you are able to provide sufficient notification before taking any action that your resident might find intrusive or offensive. If you want to fix the plumbing in an occupant’s house, you should first provide sufficient notification or it could be viewed as a disturbance and be offensive.
Help your residents to lodge complaints and make suggestions
This is probably the most important consideration when it comes to providing efficient client support. When residents have a process through which complaints and suggestions could be made, the enterprise will become very proactive and resolve challenges faster. The best way to do this is with a reliable technology partner /platform like ADDA.io
Immediate answers and resolutions to expressed challenges:
While round the clock accessibility to client support is imperative, it is more important that your customer support arrangement is able to offer meaningful answers and resolve various challenges that are expressed by occupants. It is important that the client support is proactive and driven to make occupants relaxed every time.
Never give false hope
This is one way to destroy trust and tarnish the image of your OA management business. Always ensure that you are able to back up your promises by accomplishing or surpassing them at the designated time.
Know everything about the building
Having every detail on a building is very important. It is important for a Property management enterprise to have adequate information on every aspect of the building. This will equip the Property manager and personnel to provide answers to various inquiries from existing and potential tenants. In a similar fashion, knowing all of the important and trivial details of a building will equip property management personnel to persuade clients on the superiority of their building and its conveniences