Loud noise of some Community Members partying over the weekend, use of the swimming pool in the middle of the night (when the swimming pool is closed), parking violations, pet related complaints…
You (a HOA Office / Management Committee member) walk into the Home Owners Association office and your Community Manager comes to you with the same list of issues again… like almost every other week….
Repeatedly communicating Community Guidelines to Residents, and dealing with Violations, can be exhausting. Worry Not! ADDA’s Community Guidelines and Violation Tracking Module has got your covered!
Table of Contents
Restrictions List & Violations Management
A residential Community is nothing short of a mini-country, where you have residents from multiple backgrounds staying together.
Having a transparent set of Restrictions list and Community Guidelines, & structured process to handle violations – go a long way in maintaining harmonious living in the Community
Using ADDA, the Community management team can ensure that all residents are aware of the Community Guidelines & Restrictions and any Violations are tracked and managed in a fair, transparent manner.
1. ADDA HOA Management Software: Empowering Community Management Teams
This module enables the Community Management Teams with the following capabilities:
a. Publish Community Guidelines & Restriction List: Community Management team members can easily publish specific guidelines & restrictions tailored to the community’s needs. Example: Parking related restrictions, restrictions around waste management, restrictions around noise, etc.
This list of restrictions becomes available to residents in the ADDA SuperApp, for easy access and reference.
b. Warning and Penalty Configurations: When a case of violation is reported, from the Community Management team, you can choose to provide a warning, or directly put a penalty or give a warning first, followed by penalty. Various configurations around Warning duration, Penalty being implemented, etc. help the management team in managing violations in a seamless manner, while avoiding chances of conflict.
c. Setup Approval Levels: A robust and configurable Approval process ensures a no-conflict violation management process!
d. Create Violations: Any raised violations go through an approval process, post which, it gets published to residents.
Note: The identity of the individual reporting the violation will always remain confidential.
2. ADDA Community SuperApp: Empowering Residents
The ADDA App acts as an effective communication channel between the Community Management team and the residents, providing them with all information related to Community Guidelines, Restrictions and Violations as applicable.
a. Access to Community Rules & Guidelines : Residents can view all their community Guidelines in “Restrictions & Violation” section, ensuring they stay informed about community restrictions.
b. HOA Violation Tracker: Through the app, the Community management team can effectively gather attention of the Residents when a violation is raised.
Why this feature?
This feature helps in :
1. With clear set of published community living guidelines and restrictions list, residents are in the know of their dos and don’ts. Owners/Tenants also have these available right at their fingertips. These makes sure that Community Management do not have to repeatedly communicate the same to Owners/Tenants.
2. Promoting Transparency and Upholding Community Living Standards, and higher property value in the long run
2. By carefully setting up configurations and approvals, disputes are avoided as residents receive complete information about reported violations, and incorrect incidents are prevented from being raised
3. Residents receive detailed information about violations, including the time-frame to rectify the situation, necessary actions, and potential penalties. This ensures more effective tracking of violations within the community.
How do I identify the unit number of the person who is Violating a Guideline?
Imagine this – The Community Staff is making a round of the Community and finds someone using the swimming pool during closed hours of the pool. The Community Staff, can ask the resident to produce his Resident ID, so that he can correctly identify the violating resident and his/her unit number.
Occasions like this when there is need to identify the unit of the person who has been found violating a Community Guideline, the Resident ID card, inside the ADDA App, can be extremely useful.
Conclusion
Community Guidelines/Restrictions and Streamlined HOA Violation tracker within a community are vital for building Happy Communities. Interested in implementing these features for your HOA Community? Talk to us now!