Enhance Efficiency with ADDA’s Integrated Accounts & Work Order System

by Suchitra Shetty
Work Order System

In your Community, if you are charging your residents for certain community or home related services, then we have the perfect solution for you!

Typical software implementations in Communities have disconnected Helpdesk and Accounts modules or manual processes, which makes managing work orders and invoices separately, juggling between systems and paperwork, quite a hassle!

Imagine a solution where everything seamlessly integrates, from residents raising requests to community management teams approving work orders and creating invoices, all while keeping your books of accounts up-to-date. 

This is not just a dream; it’s a reality with our innovative features.

  • Simplified Request Process: Residents can effortlessly submit requests through our user-friendly app or web portal, whether it’s a new access card or any service request for the Community or Home. Our voice enabled Helpdesk feature makes submitting requests super simple!
  • Centralized Request and Work Order Management: community management teams gain the power of a single, organized hub for all requests. Track, prioritize, and assign tasks with ease, ensuring nothing falls through the cracks.
  • Streamlined Invoicing: Generate invoices directly from the request screen, automatically linking them to the corresponding work order. Say goodbye to manual data entry and hello to lightning-fast billing!
  • OnlinePayments: Residents can pay invoices instantly through our secure online payment system, enhancing the user experience.

Here’s how it works:

Let’s say a resident needs a new access card or is in need of any maintenance related home service. They simply submit a request through our ADDA app or ADDA’s Resident portal to the community management team.

Lodge a request

The community management team then receives all requests on the Helpdesk tracker module, where they can prfioritize them based on request dates and urgency.

Admin View - Open Request

After reviewing the requests, the community management team identifies that the resident needs to pay $15 for a new access card. 

From the same screen, they select the appropriate work order category, and the system instantly generates the invoice. The details of the invoice appear in the request thread, visible to both the community management team and the resident.

Admin View - Service Charge

Isn’t it amazing how everything seamlessly falls into place?

But it doesn’t stop there. The generated invoice automatically becomes part of the resident’s account statement, ensuring your financial records are always accurate and up-to-date.

Residents View - Account Statement

Embrace the Future:

Experience the unparalleled convenience and efficiency of our integrated work order system with user account statements. 

Ditch the clunky, disconnected systems and manual processes. Say goodbye to multiple softwares or manual processes and hello to single software streamlined management.

Here’s what you gain:

  • Reduced administrative burden: Spend less time managing paperwork and more time focusing on what matters.
  • Improved resident satisfaction: Offer a seamless, user-friendly experience from request to payment.
  • Enhanced financial control: Gain complete visibility and accuracy in your financial records.
  • Increased efficiency: Automate tasks and streamline workflows, saving you valuable time and resources.

Ready to unlock the future of work order management? Contact us today to learn more about our integrated work order system with accounts and see how it can transform your operations!

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