Managing a residential community’s finances is no small or easy task. Keeping track of payments, following up with defaulters, and ensuring that all accounts are settled promptly can be a very difficult task. But with new ADDA Payment Follow-Up feature, this process becomes significantly more efficient and easy to manage. Here’s a closer look at how this feature can enhance your community’s collection and defaulter management.
1. Automated Reminders:
One of the standout features of ADDA’s Payment Follow-Up is the ability to set up multiple automated reminders for defaulters. This ensures that residents who miss their payment deadlines are promptly reminded without manual intervention.
How It Works:
- Customizable Reminder Dates: You can set up multiple reminders on different dates of your choice. The system will send these reminders on the specified dates to the defaulters as of that date.
- Priority Exclusions: The system can automatically exclude Priority customers from the reminder list, ensuring that special cases are handled with the appropriate discretion.
- Threshold Amount: Reminders can be configured to target only those defaulters who have dues above a certain threshold amount, making the process more focused wherever required.
Benefits:
- Consistency: Automated reminders ensure that no defaulters slip through the cracks.
- Efficiency: Saves time for community managers, allowing them to focus on other important tasks.
- Professionalism: Automated reminders maintain a professional tone and consistency.
2. Defaulter Response Tracking:
Another powerful aspect of the ADDA Payment Follow-Up feature is the option to track the responses of defaulters for the follow-up calls. This ensures that all communications are logged and can be reviewed as needed.
How It Works:
- Consolidated Dues View: Payment follow-up teams can view the overall outstanding dues from multiple units of a single owner in one place and send a single email with the account statement of all units.
- Response Tracking: Track responses received from the owner for follow-up calls, such as requests for a callback, promises to pay, or claims of already having paid.
- Follow-Up Alerts: Based on the response from the owner, set the next follow-up alerts for yourself or tag a colleague/team member to ensure timely follow-ups.
- Payment Follow-Up History: Admins can generate a comprehensive payment follow-up history for each owner.
- Team Efficiency Reports: Management teams can generate payment follow-up reports for all units at once and track the team’s efficiency.
Benefits:
- Transparency: Clear records of all communications with defaulters.
- Accountability: Helps in ensuring that defaulters are consistently followed up with.
- Insight: Provides valuable data on resident engagement and responsiveness.
3. Email Delivery Status:
ADDA’s Payment Follow-Up feature also includes the option to check the sent email delivery status. This functionality is crucial for ensuring that all email reminders and notifications are successfully delivered to residents.
How It Works:
- Email Status Monitoring: Admins can check the status of the emails triggered from the system. They can see whether the emails were delivered, opened, or bounced.
- Reporting: Admins can generate sent email status reports to analyze the effectiveness of the communication and to always keep the owner emails up-to-date.
Benefits:
- Confirmation: Know if your emails have reached their intended recipients.
- Troubleshooting: Quickly identify and resolve issues with undelivered emails.
- Effectiveness: Ensure that important payment reminders are not missed by residents.
4. Bulk Sending of Unit Account Statements:
In addition to automated reminders and communication tracking, ADDA allows for the bulk sending of unit account statements. This feature ensures that all residents receive up-to-date information about their accounts, promoting transparency and accountability.
How It Works:
- Bulk Sending: The system allows the bulk sending of unit account statements.
- Email Templates: Multiple email templates can be set up in the system, and the relevant one can be selected while triggering emails.
- Unit Selection Filters: Unit selection can be filtered based on all units, units with dues only, units with dues above a certain amount, etc.
Benefits:
- Efficiency: Send account statements to all residents at once, saving time and effort.
- Clarity: Provide residents with a clear overview of their financial standing.
- Engagement: Encourage timely payments by keeping residents informed.
ADDA’s Payment Follow-Up feature is designed to make defaulter management seamless and efficient for residential communities. Financial management in residential communities can be challenging, but with ADDA’s Payment Follow-Up feature, it doesn’t have to be. This feature streamlines the process of tracking and reminding defaulters. Embrace the power of ADDA to ensure that your community’s finances are managed efficiently and effectively.