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Prestige Tranquility: A Landmark Community in Bengaluru
Located in Budigere Cross, Bengaluru, Prestige Tranquility is one of the city’s most prestigious residential communities, home to 2,368 units. With such a large community, effective management is no small feat.
Until recently, the community relied on another society management software that fell short of their evolving needs. From communication overload to poor support and rigid systems, Prestige Tranquility faced several challenges. But their story took a turn with their decision to onboard ADDA — a decision rooted in trust, experience, and a proven commitment to excellence.
The Struggles Before ADDA
Before switching to ADDA, Prestige Tranquility was navigating its operations with the help of another society management software – but the experience was not satisfactory.
Here were the key challenges:
- Important Society Notifications drowned in Spam: The previously used Community App would be full of Spam, as a result of which Residents would often miss critical society announcements, resulting in chaos.
- Lack of comprehensive ERP (specially Accounting features): The ERP system did not fully meet the community’s expectations, particularly in accounting functions like expense tracking, reporting, ability to oversee budget, leading to use of manual processes, which resulted in errors and inefficiencies.
- Release of critically needed product enhancements met with delays: Being a large community, Prestige Tranquility had some unique product needs. These enhancements that were important for day-to-day operations took longer than anticipated, affecting user experience and slowing workflow improvements. These delays also made it challenging for users to adapt the platform fully to their evolving needs.
- Support not up to the Needs of the Community: Post-implementation, the support experience did not fully align with what residents and management had anticipated. Response times were often slower than expected, and communication occasionally lacked the clarity needed for swift resolution. As a result, some operational concerns remained unresolved longer than ideal, affecting overall efficiency and confidence in the system.
The result? A growing dissatisfaction among both residents and management — and a strong need for a reliable, resident-friendly, and responsive society management solution.
Why ADDA: A Trusted Return ✅
Interestingly, Prestige Tranquility had experienced ADDA in the past and remembered the platform for two standout reasons: product reliability and exceptional support. When the time came to choose a smarter solution, they chose to return to ADDA — a decision driven by confidence in a partner that had delivered results before.
Prestige Tranquility’s Transition to ADDA
Migration is often the most challenging phase of onboarding any new platform — and for Prestige Tranquility, this was especially true. With over 2,300 homes, thousands of residents, and a backlog of data to recover, the transition was a massive undertaking.
👉Migration Timeline & Process Highlights
- Data Recovery and Compilation
The migration process commenced in early December, with ADDA’s team working in close coordination with the on-ground staff at Prestige Tranquility. A major challenge in this phase was the lack of accessible and structured data from the previously used software. Critical reports related to accounting and community management—such as historical invoices, collections, and financial records—were not readily available. The management committee did not have direct access to essential data, including resident information, and had to rely on persistent follow-ups with the vendor to retrieve basic records. ADDA’s team meticulously compiled and reconstructed the required data, laying the foundation for a successful migration. - Data Migration
Following the compilation phase, ADDA executed a seamless migration of all core data elements. This included resident profiles, staff and vehicle records, helpdesk history, facility booking configurations, and security system integrations. Despite initial gaps in data availability, the team ensured a comprehensive and accurate transfer into the ADDA platform. - Training & Support
On-ground batch-wise training was conducted for security staff. The ADDA team provided 24×7 support, with on-site visits every 3 days during the critical go-live period. - Go-Live Milestone On January 13, Prestige Tranquility went live with ADDA. Just two days later, they successfully raised their Common Area Maintenance (CAM) invoices — a major milestone.
Customisation & Financial Setup 📲
Every residential community has unique needs based on the number of units and amenities. Prestige Tranquility was no different. As one of the larger communities, it presented specific functional requirements that ADDA was quick to identify and address through tailored solutions.
Special Features Built:
- Bulk Upload for GST Invoices
Easily upload hundreds of GST-compliant invoices in one go, saving hours of manual work. - Auto-Match of Collections
Payments made by residents are instantly matched to the right invoices, ensuring accuracy and zero confusion. - Management of Refundable Deposits
Track and manage security deposits transparently, from collection to timely refunds, all within the platform. - Expense Tracker Setup: A month-wise template was created for past expense uploads, and the PT team manually entered remaining transfer details with ADDA’s assistance.
- Manual Data Completion: Due to limitations in the previous system, many records (like invoice comments) had to be manually added — a process supported end-to-end by ADDA’s team.
Even after the go-live, ADDA has continued to provide hyper-care support, ensuring Prestige Tranquility operates smoothly and confidently on the platform.
Powering the Community with ADDA’s Complete Suite
Prestige Tranquility now uses ADDA’s full spectrum of features, ensuring nothing is left to chance when it comes to community living.
Core Features & Their Impact
- Accounting & Finance Management: Automated billing, transparent expense tracking, and crystal-clear financial reports bring stability and control.
- Community Communication Tools: Smart announcements, forums, and private messaging ensure everyone stays informed — minus the spam.
- Facility Booking: Easy, app-based booking for clubhouses and amenities eliminates admin effort.
- Helpdesk with AI Integration: Structured complaint resolution with tracking and escalation ensures resident concerns are addressed quickly.
- Visitor & Gate Management: Strengthened security through verified entries for guests, vendors, and staff.
- Asset & Inventory Management: Seamless tracking of community assets, AMC schedules, and vendor contracts.
The Result: A Digitally Empowered Community 🚀
Since migrating to ADDA, Prestige Tranquility has witnessed:
- Automated processes drastically reduce manual intervention and save time significantly.
- Financial, communication, and facility data are now fully accessible and verifiable leading to improved transparency.
- Clean communication through a Spam Free Community App ensures that residents are aware of community updates, and less residents conflicts happen, less queries are raised to the community management team.
- Faster resolution times of queries, complaints and service requests have improved trust and harmony and overall resident satisfaction.
- Better visibility of expenses and collections enables smarter budgeting and spending and has enabled cost efficiency.
Smarter Living Begins Here! 🏘️
Prestige Tranquility’s successful migration and adoption of ADDA is an example of the power of the right technology, backed by the right team. From overcoming the limitations of their previous software to embracing a digital-first lifestyle, this community has redefined modern residential living.
At ADDA, we’re proud to be part of their journey. As Prestige Tranquility continues to grow and thrive, we remain committed to supporting their every step with technology, care, and a relentless focus on community success.
Looking to transform your community?
Prestige Tranquility did it with ADDA — and so can you! Reach out to us now!