Elephants In The Neighbourhood: How ADDA Kept A Community Safe

by Ashwini
How ADDA Kept A Community Safe

Imagine living in a vibrant community, bustling with life – except that life included roaming elephants as well! 

This was the reality for a Community, one of our customers, a thriving multi-building complex nestled beside a wildlife area. While the proximity to nature was charming, it also sometimes posed this unique problem: elephants entering the Community, which caused resident anxiety and also sometimes resulted in property damage.

Unique Helpdesk Setup:

Our Customer faced another unique challenge: Their community was made up of multiple low rise buildings spread across multiple acres. Because of this spread out nature of the community, they had multiple Help Desk supervisors, each of whom were in charge of a few clusters of buildings. 

ADDA gave this Community the perfect Online Helpdesk management system, which supported their unique setup. Using our advanced Helpdesk features they could configure their setup along with an effective Escalation Matrix. With implementation of ADDA’s Advanced Helpdesk, resolutions to queries, complaints and maintenance requests become much faster resulting in delight of community residents.

Community Alarms using ADDA:

ADDA, our innovative community management software, also provided a solution for the Community’s unique wildlife concern. 

The central security team were enabled with the ability to send broadcast alarms to the residents when they spotted any elephants in the community. This notification served as a reminder for them to exercise caution due to the presence of roaming elephants in their colony.

Using ADDA’s panic alert feature, when residents too, spotted an elephant, they could trigger an instant notification to other residents.

Beyond Elephants: A Community Transformed:

ADDA’s impact wasn’t limited to elephant encounters. Reduced response times to complaints, increased resident satisfaction through better access to information and overall convenience related to community management processes, and a stronger sense of community security are just a few of the positive outcomes.

Our Customer now boasts a thriving community, where residents can truly enjoy their peaceful haven, even with the occasional wild neighbor!

ADDA: Your Community’s Guardian Angel:

Whether you face wildlife encounters, complex community management needs, or anything in between, ADDA is here to help. Our software empowers communities to thrive, ensuring residents feel safe, heard, and connected. Contact us today and let’s create happy communities together!

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